March 24, 2022 – Special Statement from Dr. Brent Moloughney
COVID-19 levels in Ottawa
Currently we are seeing evidence of an increase in COVID-19 transmission in Ottawa. Over the past week, the wastewater viral signal and percentage of tests that are positive have continued to increase. We are seeing a slight increase in outbreaks and our hospitalizations are stable, however previous trends have shown that there is often a lag in these indicators. Given the lifting of public health measures, increased mobility, social gatherings and the return to school following March Break, we can expect to continue to see evidence of increased transmission in the community.
The Ontario Science Table recently projected that while hospitalizations will likely increase this spring, the increase will be less than we experienced in January. The Table stated that the extent of the increase will depend upon the number of close contacts (especially indoors without masking), vaccination status and the spread of the more transmissible BA.2 subvariant.
Ottawa Public Health will continue to closely monitor key COVID-19 indicators and will work with Ontario’s Chief Medical Officer of Health, Dr. Kieran Moore to assess and discuss potential options for Ottawa if key indicators shift in a concerning way. Ottawa Public Health will continue to keep the public informed as public health measures are lifted and as we closely monitor this step in our pandemic response.
Through our individual actions and behaviours to follow public health measures, including vaccination, we have prevented serious illness, hospitalization and deaths from COVID-19 in our community. I thank the residents of Ottawa for their contribution to mitigating the spread and the impacts of this virus in our community.
Over the last two years, Ottawa residents have learned skills and adopted new tools to prevent transmission. These tools remain in our individual control. We recently launched a new webpage that provides more information about reducing risk for individuals and their families as the pandemic evolves. Please visit our website regularly for more information and updates.
Masks
On March 21, the Province removed mask requirements in many settings.
After almost two years of mask mandates, we understand why there may be some confusion about where masks continue to be required.
Provincial regulations state that masks must still be worn in the following settings:
· Public transit
· Long-term care and retirement homes
· Health-care settings including hospitals and public health clinics
· Congregate care settings
· Shelters
· Correctional and detention centres.
In addition, masks are required in all public settings for those:
· Who have been a close contact of someone who has tested positive for COVID-19
· Who return from international travel (see below).
While no longer required, considering that the level of COVID-19 in our community appears to be increasing, Ottawa Public Health continues to strongly recommend mask use for people at risk for severe illness, including their family and close contacts, and for everyone to consider masking in indoor settings when physical distancing may be difficult.
Please be kind and respectful of others’ choices, and please remember that wearing a mask is not just about protecting you, but also protecting those around you.
Please visit our masking page for more information and to help you make informed decisions about mask use in the current environment.
Federal requirements for returning international travellers
Following March Break or other reasons for travel, many individuals and families may be returning to Canada amidst new provincial COVID-19 policies. If you are returning from international travel, please visit the Government of Canada website for the steps you need to take. These requirements by the federal government supersede provincial or local policies including testing and mask use.
Under current federal travel requirements, upon return from international travel, individuals that are exempt from quarantine must wear a mask at all times when in public spaces (including schools and child care) for their first 14 days in Canada.
Federal travel guidelines may change. Please check the PHAC/CBSA website for current federal information and direct any questions to the federal COVID-19 information line at 1-833-784-4391 or phac.covid19.aspc@canada.ca.
Vaccines
To date, 88 per cent of Ottawa residents have received at least one dose of vaccine and 84 per cent have received two doses. We are incredibly proud of the progress Ottawa residents have made. Vaccination continues to be crucial, especially as public health measures are lifted. For those who are eligible, a third dose provides a higher level of protection than two doses. People aged 50 and older or those who have underlying medical conditions are at greatest risk of severe illness and we urge those who have not yet received their third dose to do so as soon as possible. Being up to date with your COVID-19 immunizations is the single most important step to protect yourself against hospitalization or death.
Using a community-centred and informed approach, OPH continues to work in collaboration with community members and partners to better understand how to address barriers to getting vaccinated directly in neighbourhoods where uptake may be lower. We work to reduce barriers to vaccination by offering education opportunities, community clinics, neighbourhood hub clinics, after school clinics, mobile and pop-up clinics which all offer drop-in options to make vaccination as easy, convenient and accessible as possible. Visit our website to learn more about vaccine clinic options.
***
We recognize that this may be a challenging time of transition as things shift from being required to recommended or encouraged. Please continue to be kind to yourselves and each other as we continue to navigate this pandemic. We will get through this together and will be with you every step of the way.
COVID-19 levels in Ottawa
Currently we are seeing evidence of an increase in COVID-19 transmission in Ottawa. Over the past week, the wastewater viral signal and percentage of tests that are positive have continued to increase. We are seeing a slight increase in outbreaks and our hospitalizations are stable, however previous trends have shown that there is often a lag in these indicators. Given the lifting of public health measures, increased mobility, social gatherings and the return to school following March Break, we can expect to continue to see evidence of increased transmission in the community.
The Ontario Science Table recently projected that while hospitalizations will likely increase this spring, the increase will be less than we experienced in January. The Table stated that the extent of the increase will depend upon the number of close contacts (especially indoors without masking), vaccination status and the spread of the more transmissible BA.2 subvariant.
Ottawa Public Health will continue to closely monitor key COVID-19 indicators and will work with Ontario’s Chief Medical Officer of Health, Dr. Kieran Moore to assess and discuss potential options for Ottawa if key indicators shift in a concerning way. Ottawa Public Health will continue to keep the public informed as public health measures are lifted and as we closely monitor this step in our pandemic response.
Through our individual actions and behaviours to follow public health measures, including vaccination, we have prevented serious illness, hospitalization and deaths from COVID-19 in our community. I thank the residents of Ottawa for their contribution to mitigating the spread and the impacts of this virus in our community.
Over the last two years, Ottawa residents have learned skills and adopted new tools to prevent transmission. These tools remain in our individual control. We recently launched a new webpage that provides more information about reducing risk for individuals and their families as the pandemic evolves. Please visit our website regularly for more information and updates.
Masks
On March 21, the Province removed mask requirements in many settings.
After almost two years of mask mandates, we understand why there may be some confusion about where masks continue to be required.
Provincial regulations state that masks must still be worn in the following settings:
· Public transit
· Long-term care and retirement homes
· Health-care settings including hospitals and public health clinics
· Congregate care settings
· Shelters
· Correctional and detention centres.
In addition, masks are required in all public settings for those:
· Who have been a close contact of someone who has tested positive for COVID-19
· Who return from international travel (see below).
While no longer required, considering that the level of COVID-19 in our community appears to be increasing, Ottawa Public Health continues to strongly recommend mask use for people at risk for severe illness, including their family and close contacts, and for everyone to consider masking in indoor settings when physical distancing may be difficult.
Please be kind and respectful of others’ choices, and please remember that wearing a mask is not just about protecting you, but also protecting those around you.
Please visit our masking page for more information and to help you make informed decisions about mask use in the current environment.
Federal requirements for returning international travellers
Following March Break or other reasons for travel, many individuals and families may be returning to Canada amidst new provincial COVID-19 policies. If you are returning from international travel, please visit the Government of Canada website for the steps you need to take. These requirements by the federal government supersede provincial or local policies including testing and mask use.
Under current federal travel requirements, upon return from international travel, individuals that are exempt from quarantine must wear a mask at all times when in public spaces (including schools and child care) for their first 14 days in Canada.
Federal travel guidelines may change. Please check the PHAC/CBSA website for current federal information and direct any questions to the federal COVID-19 information line at 1-833-784-4391 or phac.covid19.aspc@canada.ca.
Vaccines
To date, 88 per cent of Ottawa residents have received at least one dose of vaccine and 84 per cent have received two doses. We are incredibly proud of the progress Ottawa residents have made. Vaccination continues to be crucial, especially as public health measures are lifted. For those who are eligible, a third dose provides a higher level of protection than two doses. People aged 50 and older or those who have underlying medical conditions are at greatest risk of severe illness and we urge those who have not yet received their third dose to do so as soon as possible. Being up to date with your COVID-19 immunizations is the single most important step to protect yourself against hospitalization or death.
Using a community-centred and informed approach, OPH continues to work in collaboration with community members and partners to better understand how to address barriers to getting vaccinated directly in neighbourhoods where uptake may be lower. We work to reduce barriers to vaccination by offering education opportunities, community clinics, neighbourhood hub clinics, after school clinics, mobile and pop-up clinics which all offer drop-in options to make vaccination as easy, convenient and accessible as possible. Visit our website to learn more about vaccine clinic options.
***
We recognize that this may be a challenging time of transition as things shift from being required to recommended or encouraged. Please continue to be kind to yourselves and each other as we continue to navigate this pandemic. We will get through this together and will be with you every step of the way.
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March 1, 2022 – Special Statement from Dr. Vera Etches
Last night the Board of Health held its second meeting of the year. I provided a verbal update, which you can watch in full on YouTube and read a high-level recap below. |
The pandemic has been a common stressor for all of us impacting our well-being and resiliency. After two years of living with COVID-19, many of us have various losses to grieve – the loss of loved ones, employment, social celebrations of important milestones, educational achievements. The losses are unique, and some have been harder hit than others. Recognizing this grief, I call on Ottawa residents to be compassionate and kind to one another as we make the transition to shifting public health measures, and we turn to recovering our well-being.
Some of us may need additional supports at this time, including those impacted by the war in Ukraine and other conflicts and people recovering from traumatic experiences with the unlawful protests and trucks in their neighbourhoods. Ottawa Public Health will continue working with the community and with partners to address concerns raised by people most affected, while we share information and resources on how to address harms caused by crises and emergencies that affect people across the city.
Update on local COVID-19 situation
The COVID-19 measures that Ottawa Public Health monitors have been showing a steady decline since early January; however, we are seeing that decline begin to level off. As we navigate the changes in provincial guidance, a shift to individual risk assessment and risk mitigation is key. This means – especially if you or someone you live with is at risk for severe COVID-19 illness if infected – that you can still decrease the chances of infection by being vaccinated with a booster dose, wearing a mask in indoor spaces, practicing physical distancing and being careful about your number of close contacts, and time in crowds and in closed spaces.
Please visit the Ottawa Public Health COVID-19 vaccination dashboard for more information about vaccinations in Ottawa.
Lifting of provincial measures, proof of vaccination
As of yesterday, proof of COVID-19 vaccination is no longer required for all settings, though businesses and other settings may choose to continue to require proof of vaccination.
Getting a third dose of a COVID-19 vaccine provides the best protection against hospitalization and death. At this stage in the pandemic, two doses of a COVID-19 vaccine does not provide sufficient protection and we strongly recommend booster doses for everyone eligible.
Ottawa Public Health will continue to closely monitor key indicators, such as how our hospitals are managing severe COVID-19 illness and new variants, and we will continue working with community partners to support people at higher risk of serious COVID-19 illness.
On February 25, the Province issued updated regulations that means local medical officers of health no longer have the ability to issue letters of instruction under the Reopening Ontario Act with regard to proof of vaccination requirements. At this time Ottawa Public Health is not planning to recommend further public health measures for Ottawa as provincial restrictions are lifted. I will continue working with Ontario’s Chief Medical Officer of Health, Dr. Kieran Moore to assess options should key indicators, including hospitalizations, start trending upward in a concerning way.
Public Health COVID-19 recovery planning
Ottawa Public Health continues to advance recovery planning for the organization to return to more of its mandate. While the plan is to scale back our COVID-19 response step-by-step, we must remain flexible and be ready to respond to pressures created by the virus when needed.
Ottawa Public Health is now in Step 2 of 5 of its recovery plan roadmap and is working to gather input from diverse groups to inform recovery planning and to identify community and population health needs now and into the future.
As part of the recovery planning, Ottawa Public Health is also examining how to support the community to recover. Many Ottawa residents will need time, space and supports to meaningfully recover. The pandemic has disproportionately affected Ottawa residents who faced health inequalities prior to the pandemic.
Community recovery is an opportunity for economic, social and health stakeholders - in collaboration with partners, communities and individuals - to come together to assess how the complexity of community needs have changed, and to shape new or adapted services together.
With respect to economic recovery, we acknowledge and understand that public health measures and provincial restrictions have affected individuals and the business community in many ways. Workplaces have had to adapt to various work models – with some employees working on-site, some working from home and planning for an eventual return to work in-person, while others have had to close due to restrictions.
Our team has developed the Working Towards Recovery: Workplace Health and Wellness Guide to help support the mental health and wellness of employers and employees in the workplace.
Lastly, I want to emphasize that social connections and engagement in workplaces – in person - are an important part of recovery from the pandemic.
This means reconnecting with friends and family, returning to in-person meetings and supporting local businesses, keeping in mind we need to do our own individual risk assessment and risk mitigation. People of all ages have been affected by social isolation and we can each help re-establish health-promoting connections.
Again, let’s continue to lead with compassion and kindness towards each other as we have done time and again with patience and perseverance throughout the pandemic.
Some of us may need additional supports at this time, including those impacted by the war in Ukraine and other conflicts and people recovering from traumatic experiences with the unlawful protests and trucks in their neighbourhoods. Ottawa Public Health will continue working with the community and with partners to address concerns raised by people most affected, while we share information and resources on how to address harms caused by crises and emergencies that affect people across the city.
Update on local COVID-19 situation
The COVID-19 measures that Ottawa Public Health monitors have been showing a steady decline since early January; however, we are seeing that decline begin to level off. As we navigate the changes in provincial guidance, a shift to individual risk assessment and risk mitigation is key. This means – especially if you or someone you live with is at risk for severe COVID-19 illness if infected – that you can still decrease the chances of infection by being vaccinated with a booster dose, wearing a mask in indoor spaces, practicing physical distancing and being careful about your number of close contacts, and time in crowds and in closed spaces.
Please visit the Ottawa Public Health COVID-19 vaccination dashboard for more information about vaccinations in Ottawa.
Lifting of provincial measures, proof of vaccination
As of yesterday, proof of COVID-19 vaccination is no longer required for all settings, though businesses and other settings may choose to continue to require proof of vaccination.
Getting a third dose of a COVID-19 vaccine provides the best protection against hospitalization and death. At this stage in the pandemic, two doses of a COVID-19 vaccine does not provide sufficient protection and we strongly recommend booster doses for everyone eligible.
Ottawa Public Health will continue to closely monitor key indicators, such as how our hospitals are managing severe COVID-19 illness and new variants, and we will continue working with community partners to support people at higher risk of serious COVID-19 illness.
On February 25, the Province issued updated regulations that means local medical officers of health no longer have the ability to issue letters of instruction under the Reopening Ontario Act with regard to proof of vaccination requirements. At this time Ottawa Public Health is not planning to recommend further public health measures for Ottawa as provincial restrictions are lifted. I will continue working with Ontario’s Chief Medical Officer of Health, Dr. Kieran Moore to assess options should key indicators, including hospitalizations, start trending upward in a concerning way.
Public Health COVID-19 recovery planning
Ottawa Public Health continues to advance recovery planning for the organization to return to more of its mandate. While the plan is to scale back our COVID-19 response step-by-step, we must remain flexible and be ready to respond to pressures created by the virus when needed.
Ottawa Public Health is now in Step 2 of 5 of its recovery plan roadmap and is working to gather input from diverse groups to inform recovery planning and to identify community and population health needs now and into the future.
As part of the recovery planning, Ottawa Public Health is also examining how to support the community to recover. Many Ottawa residents will need time, space and supports to meaningfully recover. The pandemic has disproportionately affected Ottawa residents who faced health inequalities prior to the pandemic.
Community recovery is an opportunity for economic, social and health stakeholders - in collaboration with partners, communities and individuals - to come together to assess how the complexity of community needs have changed, and to shape new or adapted services together.
With respect to economic recovery, we acknowledge and understand that public health measures and provincial restrictions have affected individuals and the business community in many ways. Workplaces have had to adapt to various work models – with some employees working on-site, some working from home and planning for an eventual return to work in-person, while others have had to close due to restrictions.
Our team has developed the Working Towards Recovery: Workplace Health and Wellness Guide to help support the mental health and wellness of employers and employees in the workplace.
Lastly, I want to emphasize that social connections and engagement in workplaces – in person - are an important part of recovery from the pandemic.
This means reconnecting with friends and family, returning to in-person meetings and supporting local businesses, keeping in mind we need to do our own individual risk assessment and risk mitigation. People of all ages have been affected by social isolation and we can each help re-establish health-promoting connections.
Again, let’s continue to lead with compassion and kindness towards each other as we have done time and again with patience and perseverance throughout the pandemic.
February 28, 2022
Proof of vaccination no longer required at City-operated recreation and cultural facilities
Ottawa – Following the Province of Ontario’s next phase of its reopening plan, the City will be removing the proof of vaccination requirements for the public currently in place for its recreation and cultural facilities, effective Tuesday, March 1. Mandatory masking requirements remain, in accordance with the provincial public health measures.
While the City has lifted this proof of vaccination requirement, organizations who rent our facilities have the option to maintain this measure. Please check directly with the organizations – which include community and sports associations as well as organizing bodies.
The provincial easing of public health measures also allows the City to lift the remaining capacity limits for theatres, performances, spectator areas for sporting events and rentals for social dancing. The return to full capacities is dependent on the availability of staff resources at each site.
The current reservation system for drop-in activities will remain in place and walk-ins will also be accepted as space allows. By making a reservation, customers have the opportunity to secure a spot at their preferred times.
Even though we are moving forward, we must continue to protect ourselves and those around us by:
Long-term care homes
The City’s long-term care homes will continue to follow direction from the Ministry of Long-Term Care on screening requirements for entry into long-term care homes. Proof of vaccination is currently required for staff, caregivers, students, volunteers, support workers and visitors entering long-term care homes
Proof of vaccination no longer required at City-operated recreation and cultural facilities
Ottawa – Following the Province of Ontario’s next phase of its reopening plan, the City will be removing the proof of vaccination requirements for the public currently in place for its recreation and cultural facilities, effective Tuesday, March 1. Mandatory masking requirements remain, in accordance with the provincial public health measures.
While the City has lifted this proof of vaccination requirement, organizations who rent our facilities have the option to maintain this measure. Please check directly with the organizations – which include community and sports associations as well as organizing bodies.
The provincial easing of public health measures also allows the City to lift the remaining capacity limits for theatres, performances, spectator areas for sporting events and rentals for social dancing. The return to full capacities is dependent on the availability of staff resources at each site.
The current reservation system for drop-in activities will remain in place and walk-ins will also be accepted as space allows. By making a reservation, customers have the opportunity to secure a spot at their preferred times.
Even though we are moving forward, we must continue to protect ourselves and those around us by:
- Wearing a mask
- Staying home when you are not well or experiencing symptoms
- Getting vaccinated, including boosters, at any Ottawa Public Health clinic or pharmacy. Visit the Ontario vaccine booking site and Ottawa Public Health webpages.
Long-term care homes
The City’s long-term care homes will continue to follow direction from the Ministry of Long-Term Care on screening requirements for entry into long-term care homes. Proof of vaccination is currently required for staff, caregivers, students, volunteers, support workers and visitors entering long-term care homes
February 14, 2022 –
Special joint statement from Dr. Vera Etches and Donna Gray
Hello. Bonjour. Kwey.
The COVID-19 pandemic has been incredibly challenging on everyone over the last two years – physically, mentally and emotionally. And now, residents are experiencing additional challenges due to the ongoing demonstrations in the downtown core and other areas of the city.
Environmental pollution, noise, racism and safety concerns have negatively impacted people’s health and created fear and anxiety in our community far beyond those physically affected. Many residents have felt the need to limit their daily activities leading to further isolation and mental health challenges especially for racialized groups, vulnerable youth, our 2SLGBTQ+ community, people with disabilities, people experiencing homelessness, older adults and other groups.
Ottawa Public Health is working with the City’s Emergency Operations Centre to monitor and to attempt to address the health impacts the demonstrations have been having on residents. We are actively looking at ways to increase messaging and supports to reach people in Ottawa who are suffering. The Human Needs Task Force continues to assess local needs and enhance the City’s response in collaboration with community partners to help the most at-risk people in our community access food, housing, social services and employment support.
Residents in need can call 2-1-1 for information on government and local community-based health and social services, including emergency financial assistance and food supports.
Additionally, in collaboration with partners, Ottawa Public Health will continue to raise awareness of how to access mental health and substance use health resources and services and provide information to support their mental health and resilience during this time of crisis.
We understand people are feeling anxious, frustrated, isolated, and tired and want this demonstration to end as soon as possible. We may feel helpless not knowing what we should do.
It's important to talk about how you are feeling in stressful times. Reach out to friends, family and neighbours. There are resources available, including:
· Distress Centre of Ottawa and Region support line 24 hours a day, 7 days a week, at 613-238-3311, in French there is Tel-Aide Outaouais - 613-741-6433
· Counselling Connect which offers free counselling sessions over the phone or video call the same day or the next day.
· The Walk-In Counselling Clinic (reachable by phone at 613-755-2277) offers free counselling without an appointment. Sessions are offered in French, English, Arabic, Spanish, Somali, Cantonese, and Mandarin by phone or video call.
· AccessMHA help residents over the age 16 years connect to mental health and substance use health services.
· 1Call 1Click help connect children, youth and their families (from birth to 21 years of age) to mental health and addiction services and resources.
We want to thank the many health and social services partners and providers across Ottawa who have not wavered in providing critical services to residents throughout these events. This is an incredibly challenging time and we are grateful for the efforts so many are making to support and encourage each other.
Thank you. Merci. Meegwetch.
Dr. Vera Etches Donna Gray
Medical Officer of Health General Manager, Community and Social Services
February 14, 2022 – Special statement from Dr. Vera Etches
Today the province announced the next steps in its reopening plan to cautiously and gradually ease public health measures starting this Thursday. Here in Ottawa, monitoring indicators tell us that the level of Omicron is continuing to decline. We have seen signs of a significant decrease in COVID-19 activity, including a decline in wastewater signals, test positivity rates and new hospitalizations and outbreaks in hospitals, long-term care and retirement homes.
Ottawa Public Health continues to monitor the local situation and is supporting residents to assess and reduce their level of risk of exposure to COVID-19 as the province transitions towards greater opportunities for close contact in closed spaces where masks are not worn and in larger crowds. We continue to urge caution especially for those at higher risk of severe illness due to COVID-19 and we continue to support people in higher-risk settings.
Our strongest protection remains vaccination. There are still tens of thousands of older adults who are not yet maximally protected against their higher risk of hospitalization and severe illness by having a booster dose of the COVID-19 vaccine. Our community-based work continues to reach out to people and neighbourhoods where vaccination protection is lower.
Please visit OttawaPublicHealth.ca for more information on vaccines.
Special joint statement from Dr. Vera Etches and Donna Gray
Hello. Bonjour. Kwey.
The COVID-19 pandemic has been incredibly challenging on everyone over the last two years – physically, mentally and emotionally. And now, residents are experiencing additional challenges due to the ongoing demonstrations in the downtown core and other areas of the city.
Environmental pollution, noise, racism and safety concerns have negatively impacted people’s health and created fear and anxiety in our community far beyond those physically affected. Many residents have felt the need to limit their daily activities leading to further isolation and mental health challenges especially for racialized groups, vulnerable youth, our 2SLGBTQ+ community, people with disabilities, people experiencing homelessness, older adults and other groups.
Ottawa Public Health is working with the City’s Emergency Operations Centre to monitor and to attempt to address the health impacts the demonstrations have been having on residents. We are actively looking at ways to increase messaging and supports to reach people in Ottawa who are suffering. The Human Needs Task Force continues to assess local needs and enhance the City’s response in collaboration with community partners to help the most at-risk people in our community access food, housing, social services and employment support.
Residents in need can call 2-1-1 for information on government and local community-based health and social services, including emergency financial assistance and food supports.
Additionally, in collaboration with partners, Ottawa Public Health will continue to raise awareness of how to access mental health and substance use health resources and services and provide information to support their mental health and resilience during this time of crisis.
We understand people are feeling anxious, frustrated, isolated, and tired and want this demonstration to end as soon as possible. We may feel helpless not knowing what we should do.
It's important to talk about how you are feeling in stressful times. Reach out to friends, family and neighbours. There are resources available, including:
· Distress Centre of Ottawa and Region support line 24 hours a day, 7 days a week, at 613-238-3311, in French there is Tel-Aide Outaouais - 613-741-6433
· Counselling Connect which offers free counselling sessions over the phone or video call the same day or the next day.
· The Walk-In Counselling Clinic (reachable by phone at 613-755-2277) offers free counselling without an appointment. Sessions are offered in French, English, Arabic, Spanish, Somali, Cantonese, and Mandarin by phone or video call.
· AccessMHA help residents over the age 16 years connect to mental health and substance use health services.
· 1Call 1Click help connect children, youth and their families (from birth to 21 years of age) to mental health and addiction services and resources.
We want to thank the many health and social services partners and providers across Ottawa who have not wavered in providing critical services to residents throughout these events. This is an incredibly challenging time and we are grateful for the efforts so many are making to support and encourage each other.
Thank you. Merci. Meegwetch.
Dr. Vera Etches Donna Gray
Medical Officer of Health General Manager, Community and Social Services
February 14, 2022 – Special statement from Dr. Vera Etches
Today the province announced the next steps in its reopening plan to cautiously and gradually ease public health measures starting this Thursday. Here in Ottawa, monitoring indicators tell us that the level of Omicron is continuing to decline. We have seen signs of a significant decrease in COVID-19 activity, including a decline in wastewater signals, test positivity rates and new hospitalizations and outbreaks in hospitals, long-term care and retirement homes.
Ottawa Public Health continues to monitor the local situation and is supporting residents to assess and reduce their level of risk of exposure to COVID-19 as the province transitions towards greater opportunities for close contact in closed spaces where masks are not worn and in larger crowds. We continue to urge caution especially for those at higher risk of severe illness due to COVID-19 and we continue to support people in higher-risk settings.
Our strongest protection remains vaccination. There are still tens of thousands of older adults who are not yet maximally protected against their higher risk of hospitalization and severe illness by having a booster dose of the COVID-19 vaccine. Our community-based work continues to reach out to people and neighbourhoods where vaccination protection is lower.
Please visit OttawaPublicHealth.ca for more information on vaccines.
January 27, 2022
City prepares restart of drop-in recreation activities, reduces winter registered programs Ottawa – With the Province of Ontario relaxing restrictions on Monday, January 31, the City will resume drop-in recreation and cultural activities at select locations with 50 per cent capacity levels.
Select facilities listed on ottawa.ca will open for drop-in activities and facility rentals at 50 per cent capacity starting on Monday. Access to most activities will require a reservation in advance and proof of vaccination will be required for everyone 12 years and older. Reservations for drop-in activities can be made under the “schedule” tab of the facility page beginning at 6 pm on Saturday, January 29.
Many of the planned winter registered programs will be cancelled due to limited time remaining in the winter session and capacity restrictions. You will be contacted if your program has been cancelled and receive a refund. The following registered programs will still take place beginning Saturday, February 5:
These programs will run as staff availability permits. It’s a good idea to check for cancellations before heading to your program.
City prepares restart of drop-in recreation activities, reduces winter registered programs Ottawa – With the Province of Ontario relaxing restrictions on Monday, January 31, the City will resume drop-in recreation and cultural activities at select locations with 50 per cent capacity levels.
Select facilities listed on ottawa.ca will open for drop-in activities and facility rentals at 50 per cent capacity starting on Monday. Access to most activities will require a reservation in advance and proof of vaccination will be required for everyone 12 years and older. Reservations for drop-in activities can be made under the “schedule” tab of the facility page beginning at 6 pm on Saturday, January 29.
Many of the planned winter registered programs will be cancelled due to limited time remaining in the winter session and capacity restrictions. You will be contacted if your program has been cancelled and receive a refund. The following registered programs will still take place beginning Saturday, February 5:
- Advanced aquatic certification programs (modified schedule)
- Outdoor programs at Mooney's Bay Ski Centre at the Terry Fox Athletic Facility
- Learn to Skate programs
- Hockey programs
- 4-on-4 for ages seven to 12
- 50+ Game Play
- Night Adult Game Play
- Ray Friel Hockey League
- Instructional powerskating
- Nepean Visual Arts Centre programs
- Inclusive Recreation programs, including Social Recreation
- Seniors Centres programming
- “I Love To” programs
- Modified rural program offerings (check the guide for availability in your community)
- Virtual programs
- Before and After school programs
- March Break camps will be offered with registration opening on Wednesday, February 16 at 9 pm.
These programs will run as staff availability permits. It’s a good idea to check for cancellations before heading to your program.
P U B L I C S E R V I C E A N N O U N C E M E N T
Dec 20th 2021
Summary description: The City limits capacity to 50 per cent to indoor recreation and cultural facilities.
The City limits capacity to 50 per cent at recreation and cultural facilities December 20, 2020
– Effective immediately, the City of Ottawa is limiting capacity to 50 per cent at its recreation and culture indoor facilities, following the new provincial measures and Ottawa Public Health’s Letter of Instruction, to help slow down the current surge of the Omicron variant.
The reduced capacity restrictions impact the following:
• Recreation and community centres
• Cardio and weight rooms
• Swimming pools
• Arenas
• Skate changing facilities
• Theatres
• Museums
• Art galleries
• Meeting and event spaces
The online reservation system on ottawa.ca/recreation will be used to manage capacity for other drop-in activities such as public and lane swims, indoor skating, fitness classes and the use of the cardio/weight rooms.
Please also check ottawa.ca for details on the holiday schedule.
All Winter aquatic, recreation and arts programs slated to begin in January 2022 will also operate under these reduced capacities. More information on these programs will be available in the coming weeks.
Current COVID-19 protocols remain in place at all City recreation and cultural facilities, including mandatory mask requirements, physical distancing, and proof of vaccination for all residents 12 years of age and older.
City staff understand the impact of the recent turn of events. However, the measures will create a safer environment for residents to stay active and entertained, but also help protect our health-care system and our most vulnerable residents. We are looking forward to when they can ramp up to normal capacity levels and offer a full slate of recreation and cultural activities.
For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.
Dec 20th 2021
Summary description: The City limits capacity to 50 per cent to indoor recreation and cultural facilities.
The City limits capacity to 50 per cent at recreation and cultural facilities December 20, 2020
– Effective immediately, the City of Ottawa is limiting capacity to 50 per cent at its recreation and culture indoor facilities, following the new provincial measures and Ottawa Public Health’s Letter of Instruction, to help slow down the current surge of the Omicron variant.
The reduced capacity restrictions impact the following:
• Recreation and community centres
• Cardio and weight rooms
• Swimming pools
• Arenas
• Skate changing facilities
• Theatres
• Museums
• Art galleries
• Meeting and event spaces
The online reservation system on ottawa.ca/recreation will be used to manage capacity for other drop-in activities such as public and lane swims, indoor skating, fitness classes and the use of the cardio/weight rooms.
Please also check ottawa.ca for details on the holiday schedule.
All Winter aquatic, recreation and arts programs slated to begin in January 2022 will also operate under these reduced capacities. More information on these programs will be available in the coming weeks.
Current COVID-19 protocols remain in place at all City recreation and cultural facilities, including mandatory mask requirements, physical distancing, and proof of vaccination for all residents 12 years of age and older.
City staff understand the impact of the recent turn of events. However, the measures will create a safer environment for residents to stay active and entertained, but also help protect our health-care system and our most vulnerable residents. We are looking forward to when they can ramp up to normal capacity levels and offer a full slate of recreation and cultural activities.
For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.
Ottawa Public Health announced today that, in response to rapidly increasing transmission of COVID-19 in Ottawa and the increased transmissibility of Omicron, it is taking additional and immediate action to limit further spread of the virus to protect residents and reduce the impact on our health care resources and essential services. These actions are detailed in a Letter of Instruction from Dr. Vera Etches, Ottawa Public Health’s Medical Officer of Health. The instructions are effective Monday, December 20 at 12:01 am.
The enhanced measures include:
These measures apply to a broad range of establishments, including those below. A full list is in the Letter of Instruction.
Establishments that serve food or beverages must follow these additional regulations:
In addition to the regulations outlined in the Letter of Instruction, Ottawa Public Health also strongly recommends these measures:
Ottawa is in a much better position than in March of 2020 when we faced the initial surge of COVID-19, with an unimmunized population and incomplete knowledge of all the measures possible to limit transmission. Immunity is building effectively through our vaccination efforts but right now these enhanced measures are essential to protect the health of all Ottawa residents and our health care system.
Visit OttawaPublicHealth.ca/COVID19 to learn more about COVID-19, how you can protect yourself and others and what to do if you suspect you may be infected with the virus. You can also connect with us on Facebook, Twitter and Instagram.
The enhanced measures include:
- Indoor capacity is limited to 50% or less if needed to maintain at least two metres between people
- Capacity and distancing requirements are applicable regardless of whether the establishment checks proof of vaccination
- Signage must be posted in a conspicuous location, visible to the public, that states the capacity limits
These measures apply to a broad range of establishments, including those below. A full list is in the Letter of Instruction.
- Meeting and event spaces, including conference centres or convention centres
- Restaurants, bars, and other food or drink establishments without dance facilities
- Personal care services, such as hair salons and barbershops, manicure and pedicure salons, aesthetician services, piercing services, tanning salons, spas and tattoo studios
- Indoor recreational amenities and indoor facilities used for sports and recreational fitness activities, including areas for spectators within those facilities
- Indoor clubhouses affiliated with outdoor recreational amenities
- Indoor concert venues, theatres and cinemas
- Museums, galleries and similar attractions
- Casinos, bingo halls and other gaming establishments
- Indoor fairs, rural exhibitions, festivals and similar events
- Faith-based organizations and places of worship
Establishments that serve food or beverages must follow these additional regulations:
- Patrons must be seated at all times when eating or drinking
- No more than six people seated per table
In addition to the regulations outlined in the Letter of Instruction, Ottawa Public Health also strongly recommends these measures:
- Keep indoor gatherings in private settings as small as possible
- Limit the total number of people you come in close contact with this holiday season
- Suspend indoor sports and team play temporarily
- Do not attend large venues, and if you choose to do this, wear a mask at all times
- Employers should advise their employees to work from home if possible, as was recently recommended by the Province
- If you are a close contact of a confirmed COVID-19 case but have not yet been contacted by public health, please self-isolate and get tested
- If you are waiting for test results, isolate – do not attend school, sports or any extracurricular activities
Ottawa is in a much better position than in March of 2020 when we faced the initial surge of COVID-19, with an unimmunized population and incomplete knowledge of all the measures possible to limit transmission. Immunity is building effectively through our vaccination efforts but right now these enhanced measures are essential to protect the health of all Ottawa residents and our health care system.
Visit OttawaPublicHealth.ca/COVID19 to learn more about COVID-19, how you can protect yourself and others and what to do if you suspect you may be infected with the virus. You can also connect with us on Facebook, Twitter and Instagram.
Proof of Vaccination Requirements
The Province released regulations and guidance for businesses and organizations to support the implementation of the new provincial proof of vaccination requirements, which are now in effect.
All Ontarians can print or download their vaccination receipt from the provincial booking portal. Those who need support obtaining a copy of their vaccination receipt, including those who do not have access to a computer or printer, can call the Provincial Vaccine Contact Centre at 1-833-943-3900.
For more information regarding the provincial requirement of proof of vaccination effective September 22, please visit the province’s website.
In addition, Ontario is developing an enhanced vaccine certificate with a unique QR code to make it safer, more secure and convenient to show that you have been vaccinated, when required to do so. The enhanced vaccine certificate and verification app will be available by October 22, 2021. More information will be shared closer to the date of implementation.
These initiatives are being implemented to help increase vaccination rates, protect individuals in higher-risk indoor settings, and keep schools and businesses open.
The Province released regulations and guidance for businesses and organizations to support the implementation of the new provincial proof of vaccination requirements, which are now in effect.
All Ontarians can print or download their vaccination receipt from the provincial booking portal. Those who need support obtaining a copy of their vaccination receipt, including those who do not have access to a computer or printer, can call the Provincial Vaccine Contact Centre at 1-833-943-3900.
For more information regarding the provincial requirement of proof of vaccination effective September 22, please visit the province’s website.
In addition, Ontario is developing an enhanced vaccine certificate with a unique QR code to make it safer, more secure and convenient to show that you have been vaccinated, when required to do so. The enhanced vaccine certificate and verification app will be available by October 22, 2021. More information will be shared closer to the date of implementation.
These initiatives are being implemented to help increase vaccination rates, protect individuals in higher-risk indoor settings, and keep schools and businesses open.
For immediate release
September 20, 2021
Indoor City recreation centres and cultural facilities will require proof of vaccination
Starting on Wednesday, September 22, proof of full COVID-19 vaccination will be required for those 12 and older to enter City recreation and cultural facilities, with some exceptions identified below.
Upon entering a recreation centre, swimming pool, arena, or theatre venue, a person must have an electronic or hard copy of their vaccination receipt confirming two doses received at least 14 days prior, and a piece of valid identification, such as:
Without a proof of vaccination, a person cannot access indoor recreational or cultural activities, including:
Adults who accompany children or youth into a facility for activities – including but not limited to swimming lessons or Learn-to-Skate activities – require proof they have been fully vaccinated.
Residents are reminded to arrive a few minutes earlier before the scheduled session or activity. All COVID-related protocols remain in place – including reservations, capacity limits, masking and physical distancing.
Exceptions
Other City facilities and in-person services
Other City facilities and in-person services do not require proof of vaccination. These services and facilities include:
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram
September 20, 2021
Indoor City recreation centres and cultural facilities will require proof of vaccination
Starting on Wednesday, September 22, proof of full COVID-19 vaccination will be required for those 12 and older to enter City recreation and cultural facilities, with some exceptions identified below.
Upon entering a recreation centre, swimming pool, arena, or theatre venue, a person must have an electronic or hard copy of their vaccination receipt confirming two doses received at least 14 days prior, and a piece of valid identification, such as:
- Driver’s licence
- Health Card
- Passport
- Birth certificate
Without a proof of vaccination, a person cannot access indoor recreational or cultural activities, including:
- Lane and public swims
- Fitness classes – including Aquafit
- Weight/Cardio drop-ins
- Instructional cooking, music or art classes
- Adult sports or drop-in activities
- Theatre or studio performance or cinema
- Rented spaces
Adults who accompany children or youth into a facility for activities – including but not limited to swimming lessons or Learn-to-Skate activities – require proof they have been fully vaccinated.
Residents are reminded to arrive a few minutes earlier before the scheduled session or activity. All COVID-related protocols remain in place – including reservations, capacity limits, masking and physical distancing.
Exceptions
- Organized sports for youth between the ages of 12 and 17, including on ice sports, sport leagues, badminton, table tennis, tennis, ball hockey, martial arts, dance, basketball, swimming lessons, aquatic certification courses or volleyball. However, this youth age group will require proof of vaccination for recreational swims, use of a cardio and weight room or attending an activity or sporting event as a spectator.
- Religious ceremonies, funeral services or wedding ceremonies hosted in City facilities (This does not include any social gatherings occurring before or after these events)
- Brief entry to use the washroom, pick up a participant, seek information or make a payment.
Other City facilities and in-person services
Other City facilities and in-person services do not require proof of vaccination. These services and facilities include:
- Service Ottawa Client Service Centres
- Building Code Services
- Museums and art galleries
- Ottawa Public Library branches – with possible exceptions for meeting and program rooms
- Transit – including transit stations
- Employment and Social Services and Rent Supplement Program Offices
- Business Licensing Centre
- Provincial Offence Act Court
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram
For immediate release
September 7, 2021
City of Ottawa implements mandatory vaccine policy for employees
Ottawa – Today, the City of Ottawa implemented its mandatory vaccine policy for employees. Developed in consultation with Dr. Vera Etches and Ottawa Public Health, the policy requires that all City of Ottawa employees, contractors, volunteers and students be fully vaccinated against COVID-19 by November 1, 2021.
Many City employees have been on the front lines of the pandemic for 18 months, and their health and safety, as well as the health and safety of residents and the community, are key City priorities. Vaccines provide an additional layer of protection against COVID-19 and are extremely effective in preventing illness and reducing transmission. As we’ve seen the Delta variant fueling resurgences, this policy further demonstrates the commitment to protect staff and visitors in City workplaces from COVID-19.
To comply with the policy, employees who are not yet vaccinated or not yet fully vaccinated must:
The policy outlines that employees are required to provide proof of their vaccination status. Staff who are unable to be vaccinated must provide written proof of a valid medical reason from a doctor or nurse practitioner. Unvaccinated employees who do not have a valid medical exemption or those who do not disclose their vaccination status will be required to complete a mandatory education session. Employees who do not comply with the requirements of this policy will not be permitted in the workplace and may be subject to a variety of consequences, which can include leave without pay or discipline, up to and including dismissal.
All new City of Ottawa employees will be required to be fully vaccinated against COVID-19 as a condition of employment.
The City continues to provide supports for staff, such as deploying mobile vaccination teams to City office buildings and allowing staff to attend vaccination appointments during work hours, when operationally feasible, to make it convenient to receive a vaccine.
The City of Ottawa vaccination policy is available on ottawa.ca.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
Quotes
“It is vital that we ensure that the City of Ottawa is doing everything we can to protect our employees and our residents, especially as more of the economy reopens. We are doing well in Ottawa and we have one of the highest vaccination rates in the province. It is clear that Ottawa residents, including our City employees, want to protect each other and our community and help bring back normalcy to our day-to-day lives.”
Mayor Jim Watson
“We know that vaccination offers us our best protection against COVID-19. With the Delta variant beginning to spread in our community and increasing risk, it is so important that we have as many people vaccinated as possible. Mandating vaccinations for our employees not only protects our staff and helps to reduce transmission, but it also helps to protect our entire community.”
Councillor Keith Egli, Chair, Ottawa Board of Health
“The health and safety of our people continues to be our number one priority. Our goal is to increase the safety of our workplace for staff, as well as for residents accessing our services. Vaccines provide an additional layer of protection against COVID-19 and are effective in preventing illness and reducing transmission. As we’ve seen the Delta variant fueling resurgences, this policy demonstrates that the City of Ottawa is a leader in our community.”
Steve Kanellakos, City Manager
September 7, 2021
City of Ottawa implements mandatory vaccine policy for employees
Ottawa – Today, the City of Ottawa implemented its mandatory vaccine policy for employees. Developed in consultation with Dr. Vera Etches and Ottawa Public Health, the policy requires that all City of Ottawa employees, contractors, volunteers and students be fully vaccinated against COVID-19 by November 1, 2021.
Many City employees have been on the front lines of the pandemic for 18 months, and their health and safety, as well as the health and safety of residents and the community, are key City priorities. Vaccines provide an additional layer of protection against COVID-19 and are extremely effective in preventing illness and reducing transmission. As we’ve seen the Delta variant fueling resurgences, this policy further demonstrates the commitment to protect staff and visitors in City workplaces from COVID-19.
To comply with the policy, employees who are not yet vaccinated or not yet fully vaccinated must:
- Have received their first dose no later than September 15, 2021
- Have received their second dose no later than October 15, 2021
- Be fully vaccinated by November 1, 2021
The policy outlines that employees are required to provide proof of their vaccination status. Staff who are unable to be vaccinated must provide written proof of a valid medical reason from a doctor or nurse practitioner. Unvaccinated employees who do not have a valid medical exemption or those who do not disclose their vaccination status will be required to complete a mandatory education session. Employees who do not comply with the requirements of this policy will not be permitted in the workplace and may be subject to a variety of consequences, which can include leave without pay or discipline, up to and including dismissal.
All new City of Ottawa employees will be required to be fully vaccinated against COVID-19 as a condition of employment.
The City continues to provide supports for staff, such as deploying mobile vaccination teams to City office buildings and allowing staff to attend vaccination appointments during work hours, when operationally feasible, to make it convenient to receive a vaccine.
The City of Ottawa vaccination policy is available on ottawa.ca.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
Quotes
“It is vital that we ensure that the City of Ottawa is doing everything we can to protect our employees and our residents, especially as more of the economy reopens. We are doing well in Ottawa and we have one of the highest vaccination rates in the province. It is clear that Ottawa residents, including our City employees, want to protect each other and our community and help bring back normalcy to our day-to-day lives.”
Mayor Jim Watson
“We know that vaccination offers us our best protection against COVID-19. With the Delta variant beginning to spread in our community and increasing risk, it is so important that we have as many people vaccinated as possible. Mandating vaccinations for our employees not only protects our staff and helps to reduce transmission, but it also helps to protect our entire community.”
Councillor Keith Egli, Chair, Ottawa Board of Health
“The health and safety of our people continues to be our number one priority. Our goal is to increase the safety of our workplace for staff, as well as for residents accessing our services. Vaccines provide an additional layer of protection against COVID-19 and are effective in preventing illness and reducing transmission. As we’ve seen the Delta variant fueling resurgences, this policy demonstrates that the City of Ottawa is a leader in our community.”
Steve Kanellakos, City Manager
What happens when the City’s Temporary Mandatory Mask By-law expires on August 26?
Ottawa – The City’s decision not to extend its own Temporary Mandatory Mask By-law beyond its expiration date of August 26, 2021 does not mean the need or requirement for masking will be abandoned. Province-wide masking regulations continue to be in effect. After the by-law’s expiration date, the City will follow provincial masking regulations in place at any given time after August 26.
The Ontario government website has information on masking and other regulations for Step 3 and beyond the reopening plan.
When the City of Ottawa enacted its by-law, a province-wide masking regulation was not in place. And after, the effective date of the by-law continued to be extended to provide additional support of overall provincial regulations.
So, don’t abandon your mask in your pocket, purse or car glove compartment yet. You will need to bring it with you to wear in stores, museums, malls, and the transit system – including OC Transpo buses, trains, stations, and on ParaTranspo minibuses and taxis. And not abiding by masking requirements will still carry fines.
In the future, the City can re-enact the by-law should the local situation or spread require a different approach from the rest of the province.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
Ottawa – The City’s decision not to extend its own Temporary Mandatory Mask By-law beyond its expiration date of August 26, 2021 does not mean the need or requirement for masking will be abandoned. Province-wide masking regulations continue to be in effect. After the by-law’s expiration date, the City will follow provincial masking regulations in place at any given time after August 26.
The Ontario government website has information on masking and other regulations for Step 3 and beyond the reopening plan.
When the City of Ottawa enacted its by-law, a province-wide masking regulation was not in place. And after, the effective date of the by-law continued to be extended to provide additional support of overall provincial regulations.
So, don’t abandon your mask in your pocket, purse or car glove compartment yet. You will need to bring it with you to wear in stores, museums, malls, and the transit system – including OC Transpo buses, trains, stations, and on ParaTranspo minibuses and taxis. And not abiding by masking requirements will still carry fines.
In the future, the City can re-enact the by-law should the local situation or spread require a different approach from the rest of the province.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
City prepares to gradually expand in-person services under Step 3
July 14, 2021
With the Province of Ontario now moving into the third step of its reopening plan on Friday, July 16, the City will gradually expand many of its in-person services – especially indoor recreation and cultural activities and programs.
Indoor recreation facilities and programs
Under Step Three, Recreation and Cultural Services will restart at select locations – with a new level of restrictions and measures in place. Access to most activities will require a reservation in advance. The following activities will reopen with capacity limits:
- Indoor public and lane swims at select pools on July 16
- Indoor Aquafitness programs at select pools on July 16
- Summer Learn-to-Swim programs, starting the week of July 26 with restrictions
- Weight and cardio rooms at select facilities on July 16
- Indoor sport activities at select facilities on July 16
- Drop-in programs such as fitness classes, older adult fitness classes, and skating will start at
select facilities on July 16 with capacity limits.
Reservations for drop-in activities can be made on ottawa.ca beginning July 14 at 6 pm.
Summer Learn-to-Swim registrations started on July 12 and are ongoing.
The resumption of other recreation and cultural programming and activities – including its 2021 fall programming – will be announced in the coming weeks.
Facility rentals
Select City indoor and outdoor rental spaces will be available with capacity limits. Please
contact the facility directly for rental information.
- Halls
- Rooms
- Meeting spaces
- Pool
- Sports fields
- Rental space for team sports
Arena and slab bookings are once again available for rentals. Please email sports@ottawa.ca for more details.
Cultural facilities and programs
Cultural facilities will gradually start to reopen over the next few weeks. While museums are open for outdoor activities, indoor self-guided tours with capacity limits will begin for the season over the next week. City-run galleries will begin to reopen on July 22, with restrictions and capacity limits in place.
More information will be announced in the coming weeks and months for all instructional programming and performing arts, including:
- Virtual courses from the Nepean Creative Centre, Nepean Visual Arts Centre and Shenkman Arts Centre.
- Live performances at Meridian Theatres @ Centrepointe and Shenkman Arts Centre, with limited audience capacity. Details on shows, dates and COVID-related measures will be announced at a later date.
Counter services
Service Ottawa – Client Service Centres and Building Code Services
Service Ottawa will continue to deliver in-person offerings – by appointment only – at its two currently open Client Services Centres:
- Ottawa City Hall, 110 Laurier Avenue West
- Ben Franklin Place, 101 Centrepointe Drive
Stay tuned in the coming months for reopening announcements for the other Client Service Centre locations.
Visit ottawa.ca for the list of in-person service offerings. Residents can still take advantage of the convenience of accessing services on online.
Residents must make an appointment for in-person counter services at any Client Service Centre by using the online booking tool on ottawa.ca. Residents without internet access can reserve a time by calling 3-1-1 and choose option six for the Client Service Centre. Requests for same-day appointments will be subject to availability. A return to walk-in clients will be announced in the coming weeks.
Building Code Services counters will be open at these locations by appointment only. Building Code Services will continue to support application submissions by mail and electronically at buildingpermits@ottawa.ca
Employment and Social Services and Rent Supplement Program Offices
- Limited counter and document drop-off services will be available at all four centres – 370 Catherine Street, Mary Pitt Centre (second floor west, 100 Constellation Drive), 2020 Walkley Road, and 2339 Ogilvie Road, weekdays from 9 am to 3 pm. For all other services, staff will provide both telephone and email support from 8:30 am to 4:30 pm.
- The Mary Pitt Centre location (second floor west, 100 Constellation Drive) will also be the only location for limited counter and document drop-off services for the Rent Supplement Program, which will only operating from 9 am to 3 pm on weekdays. The staff will continue to provide telephone and email support on weekdays from 8:30 am to 4:30 pm.
Business Licensing Centre
The Business Licensing Centre at 735 Industrial Avenue will continue in-person services, by appointment only:
- Business licenses (all categories)
- Pet registration
City Archives
The City’s Central Archives at the James K. Bartleman Centre, located at 100 Tallwood Drive, will continue to offer in-person appointments for residents wishing to visit the Reference Room, make a reservation by emailing archives@ottawa.ca or by phoning 613-580-2857.
Provincial Offence Act Court
Court services counters located at 100 Constellation Drive and 110 Laurier Avenue West also continue to deliver services by appointment only. No walk-ins will be accepted. Clients are reminded to visit our counters only if necessary, as many of our in-person services can be accessed online at www.ottawa.ca/poa.
As a result of court proceedings being heard remotely until further notice, there will be no justice of the peace at any of the locations. If you received a summons to appear in court, do not attend court in-person. Your matter will be held remotely at the date and time noted on your summons. Please refer to the conference details listed at www.ottawa.ca/poa.
Defendants will receive a notice of a new court date by mail to the address on file with the court (please note that changing your address with MTO/Service Ontario does not update your address with the court office). For any changes, please contact us at 613-580-2400 (TTY 613-580-2401) and press option three, Monday to Friday, 8 am to 5 pm.
Ottawa Public Library Branches
Ottawa Public Library will expand in-person services, increase capacity, and reopen creative spaces starting Monday, July 26, 2021. 31 of OPL’s 33 branches are open; branches in Vernon and Fitzroy Harbour will reopen in the fall. Please consult OPL’s Hours and locations page and current branch services page for more details. Access to virtual programs, digital resources, and requests for library items can be made around the clock via the Ottawa Public Library website.
OC Transpo Service Centre – Rideau Centre
The OC Transpo Service Centre at the Rideau Centre will be open Monday to Friday from 10 am to 4 pm, starting July 20. Customers can book appointments at 613-560-5500. Visit octranspo.com for more information.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
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Committee approves ongoing support for child care sector
June 17, 2021 The City’s Community and Protective Services Committee today approved an updated workplan for Children’s Services for 2021 and 2022, revised to reflect COVID-19 pandemic response and recovery. CPSC received the report outlining the results of a review of the City’s child care centres. The recommendations will rise to Council on Wednesday, June 23 |
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