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July 14 2022
Insulator Replacement Project
July to December 2022
C7BM Circuit between Marchwood JCT and NQL1 JCT
From Old Richmond Road to Cherrywood Drive, including Lynwood Park (City Parcel)
Dear Land Owner,
Please accept this letter as notice that Hydro One Networks Inc. will be performing insulator replacement work on the existing 115 kV transmission line tower/s located within the provincially owned right-of-way lands (Bill 58) and easement right-of-way lands.
The proposed project involves the replacement of glass/ceramic insulators on the tower arms, which insulates the electricity from reaching the tower itself. This is considered to be standard maintenance; required equipment necessary will be ½, ¾ ton and/or bucket trucks and track equipment such as; buckets/crane, muskegs and Argo’s. All towers must be cleared to a 15m radius during this work for the setup of equipment and safety. Hydro One staff will block the areas required prior to the start of work to ensure that nothing is within the safe work zone. Each tower takes approximately 3 to 4 hours per tower to complete. It should be noted that not every structure in this circuit requires work to be completed, only a select number at this time.
All areas will be remediated and left in a clean and respectful state. Any damages to fencing or any other piece of personal property that was a direct result of the work will be repaired and or replaced if required. All gates that are closed prior to entry will be closed behind staff at all times during their work and upon leaving the site. If something was not addressed at the time of work and/or crews inadvertently overlooked it, please contact me to discuss the matter and have it resolved.
For safety purposes, Hydro One staff work on what is called an ‘Outage’. During these outages, one line is taken out of service at a time, meaning that each circuit (transmission line) must be done separately resulting in the possibility of multiple trips through the same general areas. Please note this ‘outage’ will not affect the power that services your property. In some instances this work can be cancelled at any time due to a possible non-scheduled outage in another area as a result of possible weather, equipment malfunction etc.
Insulator Replacement Project
July to December 2022
C7BM Circuit between Marchwood JCT and NQL1 JCT
From Old Richmond Road to Cherrywood Drive, including Lynwood Park (City Parcel)
Dear Land Owner,
Please accept this letter as notice that Hydro One Networks Inc. will be performing insulator replacement work on the existing 115 kV transmission line tower/s located within the provincially owned right-of-way lands (Bill 58) and easement right-of-way lands.
The proposed project involves the replacement of glass/ceramic insulators on the tower arms, which insulates the electricity from reaching the tower itself. This is considered to be standard maintenance; required equipment necessary will be ½, ¾ ton and/or bucket trucks and track equipment such as; buckets/crane, muskegs and Argo’s. All towers must be cleared to a 15m radius during this work for the setup of equipment and safety. Hydro One staff will block the areas required prior to the start of work to ensure that nothing is within the safe work zone. Each tower takes approximately 3 to 4 hours per tower to complete. It should be noted that not every structure in this circuit requires work to be completed, only a select number at this time.
All areas will be remediated and left in a clean and respectful state. Any damages to fencing or any other piece of personal property that was a direct result of the work will be repaired and or replaced if required. All gates that are closed prior to entry will be closed behind staff at all times during their work and upon leaving the site. If something was not addressed at the time of work and/or crews inadvertently overlooked it, please contact me to discuss the matter and have it resolved.
For safety purposes, Hydro One staff work on what is called an ‘Outage’. During these outages, one line is taken out of service at a time, meaning that each circuit (transmission line) must be done separately resulting in the possibility of multiple trips through the same general areas. Please note this ‘outage’ will not affect the power that services your property. In some instances this work can be cancelled at any time due to a possible non-scheduled outage in another area as a result of possible weather, equipment malfunction etc.
June 2nd,
Power has been restored to over 179,700 customers, with 300 customers still without power. They are aware of only 2 outages in the service area that are affecting more than 10 customers.
Firefighters from Ottawa Fire Services will visit homes across the city from Monday, June 6 until Monday, June 13, checking to ensure smoke alarms and carbon monoxide alarms are present and working. MORE
May 31st
City Management and Hydro Ottawa take questions from the press at 3pm. Watch on YouTube
*Crews are working in
-Hydro’s outage map is live again on their website with ETRs. We will continue sharing updates on our social media channels, website and to our community associations.
- In a meeting with Hydro yesterday, it was reiterated that these repairs require multiple steps. Inspect, create the workplan, get the materials then the work of rebuilding, and powering up. All by different professionals. Not all damage is easily seen at first glance, walking down the line and troubleshooting is often needed as well.
- Occasional brief interruptions to restored power may happen as crews continue to make repairs around the community.
MAY 30th
The Hydro Ottawa Outage Map (outages.hydroottawa.com) will be reinstated for public access tonight at 8pm. This map has been updated with estimated restoration times for all outages relating to the storm. As mentioned in today's Media Availability, they have committed to getting customers' energy back on at the very latest on Friday (June 3rd, 2022). As mentioned, there may be instances where customers' property was damaged and that needs to be repaired in advance of Hydro Ottawa safely reconnecting them to the electricity supply. Rest assured they have a process to support customers so that once the repairs are completed that they can swiftly get them reconnected. There is a lot of information being sent out via the Social Channels as well as website (hydroottawa.com) to help guide customers through the next steps.
Power has been restored to over 179,700 customers, with 300 customers still without power. They are aware of only 2 outages in the service area that are affecting more than 10 customers.
Firefighters from Ottawa Fire Services will visit homes across the city from Monday, June 6 until Monday, June 13, checking to ensure smoke alarms and carbon monoxide alarms are present and working. MORE
May 31st
City Management and Hydro Ottawa take questions from the press at 3pm. Watch on YouTube
*Crews are working in
- Pinecrest Park area
- Crestview and Meadowlands Drive
- Queensway Terrace South and Ridgeview
- Bells Corners and Lynwood Village
- Iris and Ridgeview
- West of Merivale Road
- Area around Ben Franklin Park
- Braemar Park - Bel Air Heights - Copeland Park
-Hydro’s outage map is live again on their website with ETRs. We will continue sharing updates on our social media channels, website and to our community associations.
- In a meeting with Hydro yesterday, it was reiterated that these repairs require multiple steps. Inspect, create the workplan, get the materials then the work of rebuilding, and powering up. All by different professionals. Not all damage is easily seen at first glance, walking down the line and troubleshooting is often needed as well.
- Occasional brief interruptions to restored power may happen as crews continue to make repairs around the community.
MAY 30th
The Hydro Ottawa Outage Map (outages.hydroottawa.com) will be reinstated for public access tonight at 8pm. This map has been updated with estimated restoration times for all outages relating to the storm. As mentioned in today's Media Availability, they have committed to getting customers' energy back on at the very latest on Friday (June 3rd, 2022). As mentioned, there may be instances where customers' property was damaged and that needs to be repaired in advance of Hydro Ottawa safely reconnecting them to the electricity supply. Rest assured they have a process to support customers so that once the repairs are completed that they can swiftly get them reconnected. There is a lot of information being sent out via the Social Channels as well as website (hydroottawa.com) to help guide customers through the next steps.
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City Management and Hydro Ottawa take questions from the press. Watch on YouTube
*While a lots of homes have power restored, 2200 across College Ward still do not, largely due to heavy tree damage. Hydro crews continue to work as quickly and safely as possible throughout the day. More updates to follow
*Please report these downed power lines or outages, through our 24/7 outage line at 613-738-0188 or they can report it online. Anything already reported has been captured, a second report is not required.
*Hydro is requesting that air conditioners be turned off PRIOR to power restoration to prevent heavy loads from blowing fuses at the source. The resulting repairs can take up to 2 hours.
____________________________________________________________________________________________________________
May 29th
*Crews will also be working in the following areas today -
Crestview/Meadowlands,
QueensWay Terrace South-Ridgeview,
Pinecrest Park,
Bells corners east & Lynwood village
HYDRO OTTAWA UPDATE:
We have reviewed 8 of the major circuits serving your ward. Please find an update on some key findings for Ward 8. This summary does not reflect all circuits and customers in your ward however provides a representation of the current situation. In some cases, circuits cross wards which affects the accuracy of customer counts.
Bells Corners - East and parts of Lynwood Village - Between Old Richmond Rd - Kimberley Rd - Stinson Ave - Cassidy Rd. - Ridgefield cresent
Hydro Ottawa update: This circuit is not yet restored. 356 homes remain without power. Restoration time is pending.
City View / Meadowlands / Crestview (parts of Merivale - Baseline - Meadowlands - Viewmount)
Hydro Ottawa update: This circuit is not yet restored. 502 homes remain without power. Restoration time is pending
South of Iris - North of Baseline - West of Southwood Drive - East of Greenbank and the Sudbury Ave loop
Hydro Ottawa update: This circuit is not yet restored. 351 homes remain without power. Restoration is pending
South Bells Corners - Westcliffe Park, Ridgefield Crescent, areas around Aubrey Moodie Part, Trevor Part, Arbeatha Parth, Quinpool park
Hydro Ottawa update: This circuit is partially restored. Out of 630 homes, 29 remain without power. Restoration is pending
South of Baseline - West of Merivale - North of Meadowlands / East of Algonquin campus
Hydro Ottawa update: This circuit is partially restored. Out of 895 homes, 80 remain without power. Restoration is pending
East of Viewmont - South of Meadowlands - West of Merivale - North of Oakview Ave / Spring Garden Ave
Hydro Ottawa update: This circuit is partially restored. Out of 420 homes, 170 remain without power. Restoration is pending
West of Merivale - North of Whitehill/Sullivan/Parkside/Glenmanor Dr. - South of Norice St - East of Woodroffe Ave
Hydro Ottawa update: This circuit is partially restored. Out of 400 homes, 56 remain without power. Restoration is pending
Note - Crews are working in these areas to restore power. Restoration times are pending.
May 26th
5:58 PM Rogers confirms that a majority of Rogers services are back online.
"As the hydro crews restore power and leave an area, our teams move in to re-run damaged distribution cables and resolve outstanding issues.
Rogers crews from Atlantic Canada have travelled to the region to help with the restoration.
Once services are restored, customers may still need to restart their modem and other services."
Because Ward 8 is largely affected by the Merivale, Woodroffe and Greenbank areas, it's taking longer with the amount of poles down. They've started working on that yesterday afternoon and we have heard reports that some parts have been restored by this evening so that is encouraging news.
More plans to restore power more thoroughly through ward 8 were being made at the time of this post
May 25th
Bells Corners Residents,
Yesterdays late confirmation of extra green bin pick ups done today left many of you unable to take advantage of the opportunity.
The Waste Management team is doing another round tomorrow in advance of your usual pickups.
Get those bins ready!
May 24th
***We are happy to announce that Pinecrest Rec Center is now open to serve our residents as a reception center.
It will be open until 10pm this evening and reopening from 10am to 10pm starting tomorrow until further notice. Showers, washroom facilities and charging areas are available. (AND WIFI)
Update: Crews will be beginning work on replacement of broken poles in the Merivale, Woodroffe and Greenbank areas this afternoon. We know residents across #CollegeWard have been deeply affected by this devastating storm. and we appreciate everyone’s hard work in cleaning up in the aftermath.
Update: City offers emergency financial food aid for residents in need affected by power outages If you were affected by the power outage and are in need of financial help, you may complete an application for emergency assistance for loss of food and in exceptional circumstances for help with medication, medical supplies or personal care. MORE
*While a lots of homes have power restored, 2200 across College Ward still do not, largely due to heavy tree damage. Hydro crews continue to work as quickly and safely as possible throughout the day. More updates to follow
*Please report these downed power lines or outages, through our 24/7 outage line at 613-738-0188 or they can report it online. Anything already reported has been captured, a second report is not required.
*Hydro is requesting that air conditioners be turned off PRIOR to power restoration to prevent heavy loads from blowing fuses at the source. The resulting repairs can take up to 2 hours.
____________________________________________________________________________________________________________
May 29th
*Crews will also be working in the following areas today -
Crestview/Meadowlands,
QueensWay Terrace South-Ridgeview,
Pinecrest Park,
Bells corners east & Lynwood village
HYDRO OTTAWA UPDATE:
We have reviewed 8 of the major circuits serving your ward. Please find an update on some key findings for Ward 8. This summary does not reflect all circuits and customers in your ward however provides a representation of the current situation. In some cases, circuits cross wards which affects the accuracy of customer counts.
- ~4,250 customers on 3 circuits
- ~1,550 are still without power
- There are 5 circuits that are partially restored and 3 that are pending
Bells Corners - East and parts of Lynwood Village - Between Old Richmond Rd - Kimberley Rd - Stinson Ave - Cassidy Rd. - Ridgefield cresent
Hydro Ottawa update: This circuit is not yet restored. 356 homes remain without power. Restoration time is pending.
City View / Meadowlands / Crestview (parts of Merivale - Baseline - Meadowlands - Viewmount)
Hydro Ottawa update: This circuit is not yet restored. 502 homes remain without power. Restoration time is pending
South of Iris - North of Baseline - West of Southwood Drive - East of Greenbank and the Sudbury Ave loop
Hydro Ottawa update: This circuit is not yet restored. 351 homes remain without power. Restoration is pending
South Bells Corners - Westcliffe Park, Ridgefield Crescent, areas around Aubrey Moodie Part, Trevor Part, Arbeatha Parth, Quinpool park
Hydro Ottawa update: This circuit is partially restored. Out of 630 homes, 29 remain without power. Restoration is pending
South of Baseline - West of Merivale - North of Meadowlands / East of Algonquin campus
Hydro Ottawa update: This circuit is partially restored. Out of 895 homes, 80 remain without power. Restoration is pending
East of Viewmont - South of Meadowlands - West of Merivale - North of Oakview Ave / Spring Garden Ave
Hydro Ottawa update: This circuit is partially restored. Out of 420 homes, 170 remain without power. Restoration is pending
West of Merivale - North of Whitehill/Sullivan/Parkside/Glenmanor Dr. - South of Norice St - East of Woodroffe Ave
Hydro Ottawa update: This circuit is partially restored. Out of 400 homes, 56 remain without power. Restoration is pending
Note - Crews are working in these areas to restore power. Restoration times are pending.
May 26th
5:58 PM Rogers confirms that a majority of Rogers services are back online.
"As the hydro crews restore power and leave an area, our teams move in to re-run damaged distribution cables and resolve outstanding issues.
Rogers crews from Atlantic Canada have travelled to the region to help with the restoration.
Once services are restored, customers may still need to restart their modem and other services."
Because Ward 8 is largely affected by the Merivale, Woodroffe and Greenbank areas, it's taking longer with the amount of poles down. They've started working on that yesterday afternoon and we have heard reports that some parts have been restored by this evening so that is encouraging news.
More plans to restore power more thoroughly through ward 8 were being made at the time of this post
May 25th
Bells Corners Residents,
Yesterdays late confirmation of extra green bin pick ups done today left many of you unable to take advantage of the opportunity.
The Waste Management team is doing another round tomorrow in advance of your usual pickups.
Get those bins ready!
May 24th
***We are happy to announce that Pinecrest Rec Center is now open to serve our residents as a reception center.
It will be open until 10pm this evening and reopening from 10am to 10pm starting tomorrow until further notice. Showers, washroom facilities and charging areas are available. (AND WIFI)
Update: Crews will be beginning work on replacement of broken poles in the Merivale, Woodroffe and Greenbank areas this afternoon. We know residents across #CollegeWard have been deeply affected by this devastating storm. and we appreciate everyone’s hard work in cleaning up in the aftermath.
Update: City offers emergency financial food aid for residents in need affected by power outages If you were affected by the power outage and are in need of financial help, you may complete an application for emergency assistance for loss of food and in exceptional circumstances for help with medication, medical supplies or personal care. MORE
HYDRO OTTAWA UPDATES
June 1st
Re: Restoration Efforts Near Completion
Crews made significant progress today and will continue to work throughout the night energizing all of the repaired circuits. As of 8:00 p.m. tonight, power has been restored to over 179,700 customers, with 300 customers still without power.
We mentioned earlier this week that as the larger restoration projects were addressed, crews would be deployed differently to tackle the smaller outages. Today, we were able to do just that which enabled us to accelerate restoration efforts.
At present, we are aware of only 2 outages in our service area that are affecting more than 10 customers. As we expected, we are finding a number of homes with damage to their personal electrical equipment. Our crews were able to safely reconnect over 260 of these homes today.
Crews remain on standby to undertake these operations as quickly as possible over the next few days. We have had a number of new short duration outages related to circuit fails over the past few days. These outages are storm related as well.
Our expectation is that the grid will fully stabilize in the coming days and weeks. If you or your residents experience a power outage of any sort, please contact us directly and consult our outage map for an updated restoration time.
As we bring this crisis to an end, I would very much like to thank the men and women of Hydro Ottawa, as well as our contractors and staff from neighbouring utilities who responded to our call for help. This was an enormous undertaking and their efforts, focus and professionalism were critical in rebuilding our grid and restoring power.
I would also like to take this opportunity to thank our customers for their patience, support and understanding as we responded to this once in a generation storm event. We know it has been a long haul for a large number of them.
Re: Restoration Efforts Near Completion
Crews made significant progress today and will continue to work throughout the night energizing all of the repaired circuits. As of 8:00 p.m. tonight, power has been restored to over 179,700 customers, with 300 customers still without power.
We mentioned earlier this week that as the larger restoration projects were addressed, crews would be deployed differently to tackle the smaller outages. Today, we were able to do just that which enabled us to accelerate restoration efforts.
At present, we are aware of only 2 outages in our service area that are affecting more than 10 customers. As we expected, we are finding a number of homes with damage to their personal electrical equipment. Our crews were able to safely reconnect over 260 of these homes today.
Crews remain on standby to undertake these operations as quickly as possible over the next few days. We have had a number of new short duration outages related to circuit fails over the past few days. These outages are storm related as well.
Our expectation is that the grid will fully stabilize in the coming days and weeks. If you or your residents experience a power outage of any sort, please contact us directly and consult our outage map for an updated restoration time.
As we bring this crisis to an end, I would very much like to thank the men and women of Hydro Ottawa, as well as our contractors and staff from neighbouring utilities who responded to our call for help. This was an enormous undertaking and their efforts, focus and professionalism were critical in rebuilding our grid and restoring power.
I would also like to take this opportunity to thank our customers for their patience, support and understanding as we responded to this once in a generation storm event. We know it has been a long haul for a large number of them.
MAY 30th
We wanted to reiterate that as we continue working to energize circuits across the city, it is of utmost importance that residents report damage to their home or business, and/or any downed power lines they may see on their property, to Hydro Ottawa.
Please report these downed power lines or outages, through our 24/7 outage line at 613-738-0188 or they can report it online. This will ensure that the outage is automatically tied to their residence and our crews who are working 24x7 to restore the city are notified immediately.
Please note - anything you have already sent in, has been captured. It does not need to be reported a second time.
For damaged customer-owned electrical equipment, customers are advised to follow these four simple steps:
As we’ve mentioned before, this storm has impacted our city as a whole, and we understand there are pockets in some neighbourhoods that have sustained extensive damage to both our infrastructure, and customers’ homes. We are working on these smaller pockets of our city that are still without power, it’s important for our crews to know where the damage is located, if not reported already. This will help expedite our repair and restoration efforts.
We wanted to reiterate that as we continue working to energize circuits across the city, it is of utmost importance that residents report damage to their home or business, and/or any downed power lines they may see on their property, to Hydro Ottawa.
Please report these downed power lines or outages, through our 24/7 outage line at 613-738-0188 or they can report it online. This will ensure that the outage is automatically tied to their residence and our crews who are working 24x7 to restore the city are notified immediately.
Please note - anything you have already sent in, has been captured. It does not need to be reported a second time.
For damaged customer-owned electrical equipment, customers are advised to follow these four simple steps:
- Stay away, and do not attempt to repair the equipment yourself
- Call Hydro Ottawa’s Service Desk at 613 738-6418
- Seek a licensed electrical contractor
- Contact your insurer
As we’ve mentioned before, this storm has impacted our city as a whole, and we understand there are pockets in some neighbourhoods that have sustained extensive damage to both our infrastructure, and customers’ homes. We are working on these smaller pockets of our city that are still without power, it’s important for our crews to know where the damage is located, if not reported already. This will help expedite our repair and restoration efforts.
On Behalf of Hydro Ottawa:
May 29th
Dear Community Associations,
Dear Business Improvement Associations,
Since last Saturday, over 600 skilled workers made up of Hydro Ottawa crews, assisted by contractors and utility partners, have been working around the clock to restore power in the aftermath of the devastating storm that swept through the Ottawa region on the afternoon of Saturday, May 21. At the peak of the storm, over 180,000 Hydro Ottawa customers were out of power. Today, we’ve restored power to just about 161,000.
Over the past seven days, Hydro Ottawa has been managing this from a whole of city perspective given that no single area of the city was unaffected in some manner. This event is significantly worse than both the Ice Storm of 1998 and the tornadoes of 2018. The damage we’ve sustained to our infrastructure is unprecedented, and the work to repair is slow, methodical, laborious and difficult, but our teams won’t stop until every house and business is reconnected.
Now with 90 per cent of impacted customers restored, we are now focusing our efforts on the remaining homes and businesses that are left.
From Day 1, our plan has been to make areas safe, and when possible, restore power. Our focus has been to restore electricity to first responders and essential services such as fire and police services, as well as hospitals, that are needed to assist others in emergency situations. We then moved to prioritizing areas where we could do the greatest good for the greatest number of customers: This meant restoring power initially to large scale outages, followed by smaller ones, keeping safety as the number one priority.
Over the coming days, as we get down to these smaller numbers, we understand that there is a natural sense that certain pockets of the city are “being ignored or left behind”. However, that is not the case. It’s important to note that just because residents don’t see a hydro truck or crew in your neighbourhood, it doesn’t mean that we are not working on the problem in that specific area or street. Our system is highly sophisticated - utilizing automation and remote access to our system through our Control Centre - enabling us to move power from one part of the city to another without ever needing to be on site.
That being said, we know this phase can be the most frustrating for those who are still without power, and we appreciate their continued patience as we direct all our resources toward completing the restoration process. This part of the restoration is complex as a result of remaining debris, fallen trees and branches and/or damage to customer-owned equipment. Rest assured, we won’t stop until everyone has power.
If the storm has caused damage to homeowners’ electrical system or if they notice trees or branches near an overhead power line, it’s important they do not attempt to make any repairs themselves. They should stay back to avoid the risk of shock, electrocution or fire, and call Hydro Ottawa’s Service Desk at 613-738-6418. They can also visit our website for more information on the steps to take to get their equipment looked at and/or repaired.
We would appreciate your support in sharing this information with your respective members so they can contact us if their power is still out as restoration continues to progress, or if they need support with damaged electrical equipment or potential safety hazards.
Further, as we’ve done throughout the past few days, we will continue to provide residents with regular updates via the news media, our website and Twitter account @hydroottawa.
May 29th
Dear Community Associations,
Dear Business Improvement Associations,
Since last Saturday, over 600 skilled workers made up of Hydro Ottawa crews, assisted by contractors and utility partners, have been working around the clock to restore power in the aftermath of the devastating storm that swept through the Ottawa region on the afternoon of Saturday, May 21. At the peak of the storm, over 180,000 Hydro Ottawa customers were out of power. Today, we’ve restored power to just about 161,000.
Over the past seven days, Hydro Ottawa has been managing this from a whole of city perspective given that no single area of the city was unaffected in some manner. This event is significantly worse than both the Ice Storm of 1998 and the tornadoes of 2018. The damage we’ve sustained to our infrastructure is unprecedented, and the work to repair is slow, methodical, laborious and difficult, but our teams won’t stop until every house and business is reconnected.
Now with 90 per cent of impacted customers restored, we are now focusing our efforts on the remaining homes and businesses that are left.
From Day 1, our plan has been to make areas safe, and when possible, restore power. Our focus has been to restore electricity to first responders and essential services such as fire and police services, as well as hospitals, that are needed to assist others in emergency situations. We then moved to prioritizing areas where we could do the greatest good for the greatest number of customers: This meant restoring power initially to large scale outages, followed by smaller ones, keeping safety as the number one priority.
Over the coming days, as we get down to these smaller numbers, we understand that there is a natural sense that certain pockets of the city are “being ignored or left behind”. However, that is not the case. It’s important to note that just because residents don’t see a hydro truck or crew in your neighbourhood, it doesn’t mean that we are not working on the problem in that specific area or street. Our system is highly sophisticated - utilizing automation and remote access to our system through our Control Centre - enabling us to move power from one part of the city to another without ever needing to be on site.
That being said, we know this phase can be the most frustrating for those who are still without power, and we appreciate their continued patience as we direct all our resources toward completing the restoration process. This part of the restoration is complex as a result of remaining debris, fallen trees and branches and/or damage to customer-owned equipment. Rest assured, we won’t stop until everyone has power.
If the storm has caused damage to homeowners’ electrical system or if they notice trees or branches near an overhead power line, it’s important they do not attempt to make any repairs themselves. They should stay back to avoid the risk of shock, electrocution or fire, and call Hydro Ottawa’s Service Desk at 613-738-6418. They can also visit our website for more information on the steps to take to get their equipment looked at and/or repaired.
We would appreciate your support in sharing this information with your respective members so they can contact us if their power is still out as restoration continues to progress, or if they need support with damaged electrical equipment or potential safety hazards.
Further, as we’ve done throughout the past few days, we will continue to provide residents with regular updates via the news media, our website and Twitter account @hydroottawa.
May 26, 2022
8:44 am - Received from Ottawa Hydro
Update for today. We are still dealing with a lot of power lines that are down, wires that are dangerously hanging over sidewalks and roadways. These are high priority for Hydro Ottawa and the City.
We will be taking the outage map down very shortly as this is not keeping up with our progress. It will be coming down within the next hour and we will continue to update the # of customers out and # restored through the banner on our webpage. We are working on a strategy to give you a picture of what areas are OUT in your wards.
I know many of you are looking for specific neighbourhood updates. We are still not in a position to be able to report on this.
We made progress yesterday and today is scheduled to be another big construction day. Lots of crews are out, we have reinforcements that have come into town to assist as you heard from Bryce last night. It is important that we give them the areas to work. It is not safe for you or our crews for people to approach our work areas.
Please continue to watch our Social Channel
Again, we are not in a position to provide times Ward by Ward but as we've been doing since the beginning we will provide you with what we can
8:44 am - Received from Ottawa Hydro
Update for today. We are still dealing with a lot of power lines that are down, wires that are dangerously hanging over sidewalks and roadways. These are high priority for Hydro Ottawa and the City.
We will be taking the outage map down very shortly as this is not keeping up with our progress. It will be coming down within the next hour and we will continue to update the # of customers out and # restored through the banner on our webpage. We are working on a strategy to give you a picture of what areas are OUT in your wards.
I know many of you are looking for specific neighbourhood updates. We are still not in a position to be able to report on this.
We made progress yesterday and today is scheduled to be another big construction day. Lots of crews are out, we have reinforcements that have come into town to assist as you heard from Bryce last night. It is important that we give them the areas to work. It is not safe for you or our crews for people to approach our work areas.
Please continue to watch our Social Channel
Again, we are not in a position to provide times Ward by Ward but as we've been doing since the beginning we will provide you with what we can
May 23, 2022
Hydro Ottawa Crews are working on restoring power by utilizing the Triage method.
Large scale power outages are being restored first, followed by smaller ones, keeping safety as the number one priority.
They are working the outage from a City-wide perspective focusing on critical infrastructure and facilities necessary for public health and safety such as offsite hospital campuses etc.
Restoration efforts are also dependent on our counterparts at Hydro One, the provincial transmission company, and replacing downed poles that are part of the local distribution network.
Hydro Ottawa's distribution system as well as the transmission system that brings electricity to the City of Ottawa are part of an extremely complex grid.
Widespread damage to that grid, which is what has occurred, will often result in power being energized (restored or never lost) for one street, while the next street remains without power.
This is because neighbours may not be connected to the distribution system from the same power line, or ‘feeder.’
Downed trees need to be reported to 311@ottawa.ca for safety assessment and removal as well.
The forestry department is also operating on Triage.
Gas lines have been affected in other areas already (likely broken by large tree roots) so it is extremely important that they are reported for the assessment.
Trees that have not been uprooted or are not resting on power lines will be marked for removal as part of the clean up vs restoration operations.
Hydro Ottawa Crews are working on restoring power by utilizing the Triage method.
Large scale power outages are being restored first, followed by smaller ones, keeping safety as the number one priority.
They are working the outage from a City-wide perspective focusing on critical infrastructure and facilities necessary for public health and safety such as offsite hospital campuses etc.
Restoration efforts are also dependent on our counterparts at Hydro One, the provincial transmission company, and replacing downed poles that are part of the local distribution network.
Hydro Ottawa's distribution system as well as the transmission system that brings electricity to the City of Ottawa are part of an extremely complex grid.
Widespread damage to that grid, which is what has occurred, will often result in power being energized (restored or never lost) for one street, while the next street remains without power.
This is because neighbours may not be connected to the distribution system from the same power line, or ‘feeder.’
Downed trees need to be reported to 311@ottawa.ca for safety assessment and removal as well.
The forestry department is also operating on Triage.
Gas lines have been affected in other areas already (likely broken by large tree roots) so it is extremely important that they are reported for the assessment.
Trees that have not been uprooted or are not resting on power lines will be marked for removal as part of the clean up vs restoration operations.
